Tlacuache Adventures

BOOKING, CANCELLATIONS AND REFUNDS POLICY

  • Prices and conditions may change without notice.
  • Trips are booking with a minimum of 2 people. If there is not group settled, you must wait to be assigned to another group within the expected date. The trip must be paid in advance of the expected date, but if it is not possible to assign you within a day before the expected date we will refund the total payment amount the next legal day.
  • Trips can be made from Monday to Sunday (subject to limited space and availability)
  • Booking must be made at least 15 working days before the expected date (after this time participants must be subject to limited space and availability)
  • If the trip booking has been made under 15 working days, the trip must be fully paid per person
  • If there is not a payment of at least 50% per participant, we will not consider the booking
  • All tours are subject to cancellation without notice if the company considers there is an external factor such as climate changes, political, social, and economic or security problems or any other issue not included by the company.
  • The day of the tour the waiting time will be no longer than 15 minutes to all participants, if none of the participants arrive within that time, and at the meeting point, the established tour will be canceled.


  • REFUNDS:
  • No refunds or trip date change if there are no show or a delay of the meeting point or any other related and not mentioned hereof.
  • Payment for services will not be refunded if the day trip is cancelled due to circumstances beyond our control like natural, social, meteorological, or other phenomena unrelated to the company
  • The 50% of the advance deposit payment will not be refunded in case of cancellation. For those who have paid 100 % of the trip payment and cancel it 7 working days or more before the programme trip date. 70 % will be refunded otherwise there will not be payment refund.
  • If an invoice is required, prices are + VAT. The invoice must be requested at booking time, and the respective data must be provided before the day of the trip
  • Participants understand and accept that any payment made, either in advance or full amount for the services contracted to Tlacuache Adventures are subject to aforementioned conditions.


  • ¡¡Escápate y vive la Aventura!!

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    National Registry of Tourism
    3217007001




    Cuernavaca, Morelos
    +52 01 777-3105180
    01 800 890 33 79
    +52 777-363 5408
    info@tlacuacheadventures.com.mx
    Oficce Hours: Monday to Sunday - 9 am - 7 pm
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    Booking, Cancellations and Refunds Policy

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